Greetings,

Bad debt, the opposite of profit, unfortunately, is part of doing business.
Debt needs to be managed to a minimum to ensure the company stays on the right track of profitability.

Without added investment, improving collection adds substantially to the bottom line.
Effective managers now view the credit and collection function as an overlooked profit maker.
Being able to extend the right amount of credit to the right accounts can expand sales and profits at almost no expense. That is why neglecting to manage credit and collection is like sabotaging your own business.

For companies, a well-trained employee means optimal resource utilization, increased cash conversion, reduced credit risk and excellent return on investment.

This practical 2-day training course will show you how to improve your organization’s processes to increase the efficiency of credit collection. We look at how to best deal with customer excuses and manage disputed accounts correctly, and how to successfully negotiate repayment arrangements. With an abundance of practical and engaging collection and negotiation scenarios this program is designed to tutor new collectors and at the same time stands as a refresher for the more experienced ones.

Venue: The Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya.

Date: 4th-5th October, 2018
Course Fee: Ksh. 38,200 inclusive of 2 days attendance, buffet meals, teas, seminar kit and taxes.
NITA:Participating organizations can claim reimbursement of fee paid in accordance with NITA Rules.
Pay Scheme: Organizations sponsoring 3 participants get the 4th to attend free.

COURSE OUTLINE

How Accounts Receivable adds value to your organization
• The role and purpose of credit in business
• Defining the three stages of credit
• The role of accounts receivable and debt collection in the supply chain
Practical Exercise: KPIs for a successful accounts receivable team

Critical elements of a successful credit policy
• Developing an effective credit policy framework
• Creating credit policies that work with your sales teams
• Designing a good credit application and critical terms to include
• Managing the risk of default
Practical Exercise: Debt escalation procedures

Assessing a customer’s creditworthiness: Your checklist
• Understanding the types of information available about your customers
• Analyzing both financial and non-financial information
• Trade references and third party reports
• How to analyze the balance sheets of key customers
• Field sales reports and customer visits
Practical Exercise: Detecting early warning signs and acting upon them

Customer communication and disputed accounts
• Customer profiling: What is your customer’s mindset? Why do they not pay on time?
• Dealing with difficult customers
• Managing disputed accounts correctly
• How to negotiate with customers
Practical Exercise: to improve the success of your debt collection

Improving performance, efficiency, and accuracy in your processes
• Maximising staff productivity and collections
• Increasing the efficiency of your credit collection
• How to set up efficient and user-friendly filing and records systems
• Minimising fraud in accounts receivable
Practical Exercise: Establishing key performance measures for credit management

Examining how and when to take legal action
• Important factors to consider before taking court action
• Using the Disputes Tribunal
• Court proceedings: Information capsules, interlocutory steps, timeframes and documentation
Practical Exercise: Enforcement options: What is the best way to get paid?

Introduction to Insolvency for Credit Managers
• What happens if a customer goes into liquidation or bankrupt?
• Preferential payments: Where are you in the queue?
Practical Exercise: Working with liquidators and receivers

WHO SHOULD ATTEND
This is a very important Seminar for all personnel who act as

· Credit Controllers, Managers & Supervisors

· Accounts Receivable Officers, Supervisors & Clerks

· Anyone with accounts receivable and credit collection responsibility

· Debt Managers

· Accounting Officers

· Financial Administrators

· Office Managers

· Customer Care Department

· Staff Members Willing To Refresh Their Credit Management Skills

METHODOLOGY

  • Interactive input & presentation
  • Case Studies
  • Discussions, Q&A (Question and Answer)

A better understanding of the credit assessment policy and its control mechanism, which covers credit evaluation and credit limit review, would lay down a strong foundation to manage your company’s risks to minimize bad debts.

CERTIFICATE

Upon successful completion of this program, participants will receive a Certificate of Achievement.

TESTIMONIES

I learnt how to engage better with customers. Overall, it is an excellent training.Credit Control Officer, Michael Muciri
I got to learn what I needed which is the strategies and effectiveness of debt collection.–Manager, Janet Moraa
After the course, I now see the importance of credit control to a company. I learned about strategies of collection through this training and all areas covered were great.– Accountant, Cedric Angwenyi

Limited slots are available for this Event, Book Early.

For more information on participation, contact Catherine.

Profound Respects,

Catherine Wanja,

Delight Africa Ltd,

Dev Towers – 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 – 00100, Nairobi Kenya

Land line: +254 722 533 771 (or) +254 700 221 221

Fax : 020 222 54 39

WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*

NITA Approved Trainers – No. TRN/1383

Note: This email is only for our potential clients. If you have accidentally received this, please accept our deepest apologies.
To choose not to receive future emails from us, simply reply with the subject header “Unsubscribe”.
If this e-mail is unsolicited, please accept our apologies.


Greetings,

Bad debt, the opposite of profit, unfortunately, is part of doing business.
Debt needs to be managed to a minimum to ensure the company stays on the right track of profitability.

Without added investment, improving collection adds substantially to the bottom line.
Effective managers now view the credit and collection function as an overlooked profit maker.
Being able to extend the right amount of credit to the right accounts can expand sales and profits at almost no expense. That is why neglecting to manage credit and collection is like sabotaging your own business.

For companies, a well-trained employee means optimal resource utilization, increased cash conversion, reduced credit risk and excellent return on investment.

We therefore invite you to our Seminar on CREDIT MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES that will be held on 4th-5th OCTOBER, 2018 AT THE SAROVA WHITESANDS BEACH RESORT & SPA, MOMBASA, KENYA.

This practical 2-day training course will show you how to improve your organization’s processes to increase the efficiency of credit collection. We look at how to best deal with customer excuses and manage disputed accounts correctly, and how to successfully negotiate repayment arrangements. With an abundance of practical and engaging collection and negotiation scenarios this program is designed to tutor new collectors and at the same time stands as a refresher for the more experienced ones.

Venue: The Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya.

Date: 4th-5th October, 2018
Course Fee: Ksh. 38,200 inclusive of 2 days attendance, buffet meals, teas, seminar kit and taxes.
NITA:Participating organizations can claim reimbursement of fee paid in accordance with NITA Rules.
Pay Scheme: Organizations sponsoring 3 participants get the 4th to attend free.

COURSE OUTLINE

How Accounts Receivable adds value to your organization
• The role and purpose of credit in business
• Defining the three stages of credit
• The role of accounts receivable and debt collection in the supply chain
Practical Exercise: KPIs for a successful accounts receivable team

Critical elements of a successful credit policy
• Developing an effective credit policy framework
• Creating credit policies that work with your sales teams
• Designing a good credit application and critical terms to include
• Managing the risk of default
Practical Exercise: Debt escalation procedures

Assessing a customer’s creditworthiness: Your checklist
• Understanding the types of information available about your customers
• Analyzing both financial and non-financial information
• Trade references and third party reports
• How to analyze the balance sheets of key customers
• Field sales reports and customer visits
Practical Exercise: Detecting early warning signs and acting upon them

Customer communication and disputed accounts
• Customer profiling: What is your customer’s mindset? Why do they not pay on time?
• Dealing with difficult customers
• Managing disputed accounts correctly
• How to negotiate with customers
Practical Exercise: to improve the success of your debt collection

Improving performance, efficiency, and accuracy in your processes
• Maximising staff productivity and collections
• Increasing the efficiency of your credit collection
• How to set up efficient and user-friendly filing and records systems
• Minimising fraud in accounts receivable
Practical Exercise: Establishing key performance measures for credit management

Examining how and when to take legal action
• Important factors to consider before taking court action
• Using the Disputes Tribunal
• Court proceedings: Information capsules, interlocutory steps, timeframes and documentation
Practical Exercise: Enforcement options: What is the best way to get paid?

Introduction to Insolvency for Credit Managers
• What happens if a customer goes into liquidation or bankrupt?
• Preferential payments: Where are you in the queue?
Practical Exercise: Working with liquidators and receivers

WHO SHOULD ATTEND
This is a very important Seminar for all personnel who act as

· Credit Controllers, Managers & Supervisors

· Accounts Receivable Officers, Supervisors & Clerks

· Anyone with accounts receivable and credit collection responsibility

· Debt Managers

· Accounting Officers

· Financial Administrators

· Office Managers

· Customer Care Department

· Staff Members Willing To Refresh Their Credit Management Skills

METHODOLOGY

  • Interactive input & presentation
  • Case Studies
  • Discussions, Q&A (Question and Answer)

A better understanding of the credit assessment policy and its control mechanism, which covers credit evaluation and credit limit review, would lay down a strong foundation to manage your company’s risks to minimize bad debts.

CERTIFICATE

Upon successful completion of this program, participants will receive a Certificate of Achievement.

TESTIMONIES

I learnt how to engage better with customers. Overall, it is an excellent training.Credit Control Officer, Michael Muciri
I got to learn what I needed which is the strategies and effectiveness of debt collection.–Manager, Janet Moraa
After the course, I now see the importance of credit control to a company. I learned about strategies of collection through this training and all areas covered were great.– Accountant, Cedric Angwenyi

Limited slots are available for this Event, Book Early.

For more information on participation, contact Catherine.

Profound Respects,

Catherine Wanja,

Delight Africa Ltd,

Dev Towers – 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 – 00100, Nairobi Kenya

Land line: +254 722 533 771 (or) +254 700 221 221

Fax : 020 222 54 39

WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*

NITA Approved Trainers – No. TRN/1383

To unsubscribe, please send STOP


Welcome to the ANNUAL DIGITAL SALES & MARKETING SEMINAR 6-7 SEPTEMBER, 2018 AT THE KSMS, NAIROBI, KENYA

Theme: Strengthen Your Online Presence & Increase Sales

Seminar Overview

Today’s generation are digital natives; they don’t know a time without the internet, laptops, smartphones, and apps.
This generation are also consumers and every industry is seeing digital technology becoming increasingly integral to a company’s business.
Keeping up with changing technology is now vital to ensure staying in business.
Industries across the board are seeing a huge shift in technology adoption, integration with every organization in every facet of the economy aligning their operations to compete in a digital world.

The Annual Digital Sales & Marketing Seminar 2018 was organised to do just that, help support businesses, individuals & organisations to keep up with changing digital technology in business and to help find digital solutions.

Venue: The Kenya School of Monetary Studies, Nairobi City County, Kenya.

Date: 6th-7th September 2018

Course Fee: Ksh.46,200/- inclusive of 2 days attendance, 5-course meals, seminar kit and taxes

Pay Scheme: Package of 3 Delegates get 1 Free Slot

Seminar Content
This training will introduce you to a hands on, simplified, integrated approach for understanding the core areas of digital sales & marketing, and how they relate to each other.

Traditional advertising like newspapers, billboards, radio & TV makes it hard to track results.
But digital sales & marketing allows you to track return on investment, and that’s why things have been shifting in that direction.
In the last decade, spending on digital sales & marketing grew tremendously, even during the low seasons, and it will continue to grow.

Key Benefits

It’s time to see more return from your marketing efforts more quickly without spending all that time testing things out or hiring the staff.

It’s time to cut through the fluff, shortcut your learning curve, and start generating more revenue for your business.

It’s time to dramatically increase your bottom line starting now.
It is crucial for any working professional to get more familiar with digital sales & marketing, from general staff all the way to the C-level.

· Improve your knowledge of digital, social media and ecommerce

· Understand more about your web presence and assess its effectiveness

· Learn about core tactics for marketing and selling online

· Examine practical examples of how businesses are using digital sales & marketing effectively

Topics will include:

Elevate Your Marketing In 2 Short Days

Day 1

  • Social Media Sales & Marketing
  • Understanding How Search Engines Work
  • Search Engine Marketing (SEM)
  • Search Engine Optimization (SEO)
  • Web Analytics (Google Analytics)
  • Mobile Messaging Apps and the Constant Evolution of Social Media
  • Content Sales & Marketing

Day 2

  • Influencer Marketing
  • Content Automation
  • E-Commerce Sales & Marketing
  • E-Mail Direct Marketing
  • Display Advertising
  • Best Digital Sales & Marketing Case Studies

The workshop is presented in easy to understand, conversational language, with ample time to ask questions, try new things, and get a better sense of how it all connects. Participants will walk away with a better understanding of the core areas of digital marketing and open the door to further learning and certifications. If possible, please come with your laptop.

Training Certificate

A certificate of participation will be issued.

Who Should Attend
This program is designed for managers at all levels, including those in technical and non-technical areas seeking to make better business decisions by understanding digital marketing and its implications.
This diversity is one of the program’s strengths: it addresses the needs and builds on the experiences of participants from the private sector, not-for-profit organizations and government services.

Program in Detail
The seminar leaders use a mix of lecture sessions, group exercises and class discussions to create an effective environment for learning digital marketing tools and concepts.

This seminar is filled with many examples and illustrations to use as reference point afterwards.

A check-in desk on the venue will be open from 8:00 a.m. and the seminar will run from 8:30 a.m. to 5:00 p.m. each day.

Your Investment will cater for; Presentation, Facilitators fees, A Take Away Workbook, All Training Materials (videos & manuals), Certificate of participation, Sumptuous Meals, Photography & Refreshments.

(Travel & Accommodation is self-sponsored. However, upon request, we shall assist in hotel reservations.)

Sponsor Background
Delight Africa is one of East Africa’s most respected providers of professional seminars with a reputation for high-quality, convenient and practical business-skills training in every industry and sector.

As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 8 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success!

Limited slots are available for this Event.

For information on participation, contact Catherine.

At your service,

Catherine Wanja,

Delight Africa Ltd,

Dev Towers – 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 – 00100, Nairobi Kenya

Land line: +254 722 533 771 (or) +254 700 221 221

Fax : 020 222 54 39

WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*

NITA Approved Trainers – No. TRN/1383

To unsubscribe, please send STOP
Kindly feel free forwarding to your colleagues and friends.

Virus-free. www.avast.com

Welcome to the ANNUAL DIGITAL SALES & MARKETING SEMINAR 6-7 SEPTEMBER, 2018 AT THE KSMS, NAIROBI, KENYA

Theme: Strengthen Your Online Presence & Increase Sales

Seminar Overview

Today’s generation are digital natives; they don’t know a time without the internet, laptops, smartphones, and apps.
This generation are also consumers and every industry is seeing digital technology becoming increasingly integral to a company’s business.
Keeping up with changing technology is now vital to ensure staying in business.
Industries across the board are seeing a huge shift in technology adoption, integration with every organization in every facet of the economy aligning their operations to compete in a digital world.

The Annual Digital Sales & Marketing Seminar 2018 was organised to do just that, help support businesses, individuals & organisations to keep up with changing digital technology in business and to help find digital solutions.

Venue: The Kenya School of Monetary Studies, Nairobi City County, Kenya.

Date: 6th-7th September 2018

Course Fee: Ksh.46,200/- inclusive of 2 days attendance, 5-course meals, seminar kit and taxes

Pay Scheme: Package of 3 Delegates get 1 Free Slot

Seminar Content
This training will introduce you to a hands on, simplified, integrated approach for understanding the core areas of digital sales & marketing, and how they relate to each other.

Traditional advertising like newspapers, billboards, radio & TV makes it hard to track results.
But digital sales & marketing allows you to track return on investment, and that’s why things have been shifting in that direction.
In the last decade, spending on digital sales & marketing grew tremendously, even during the low seasons, and it will continue to grow.

Key Benefits

It’s time to see more return from your marketing efforts more quickly without spending all that time testing things out or hiring the staff.

It’s time to cut through the fluff, shortcut your learning curve, and start generating more revenue for your business.

It’s time to dramatically increase your bottom line starting now.
It is crucial for any working professional to get more familiar with digital sales & marketing, from general staff all the way to the C-level.

· Improve your knowledge of digital, social media and ecommerce

· Understand more about your web presence and assess its effectiveness

· Learn about core tactics for marketing and selling online

· Examine practical examples of how businesses are using digital sales & marketing effectively

Topics will include:

Elevate Your Marketing In 2 Short Days

Day 1

  • Social Media Sales & Marketing
  • Understanding How Search Engines Work
  • Search Engine Marketing (SEM)
  • Search Engine Optimization (SEO)
  • Web Analytics (Google Analytics)
  • Mobile Messaging Apps and the Constant Evolution of Social Media
  • Content Sales & Marketing

Day 2

  • Influencer Marketing
  • Content Automation
  • E-Commerce Sales & Marketing
  • E-Mail Direct Marketing
  • Display Advertising
  • Best Digital Sales & Marketing Case Studies

The workshop is presented in easy to understand, conversational language, with ample time to ask questions, try new things, and get a better sense of how it all connects. Participants will walk away with a better understanding of the core areas of digital marketing and open the door to further learning and certifications. If possible, please come with your laptop.

Training Certificate

A certificate of participation will be issued.

Who Should Attend
This program is designed for managers at all levels, including those in technical and non-technical areas seeking to make better business decisions by understanding digital marketing and its implications.
This diversity is one of the program’s strengths: it addresses the needs and builds on the experiences of participants from the private sector, not-for-profit organizations and government services.

Program in Detail
The seminar leaders use a mix of lecture sessions, group exercises and class discussions to create an effective environment for learning digital marketing tools and concepts.

This seminar is filled with many examples and illustrations to use as reference point afterwards.

A check-in desk on the venue will be open from 8:00 a.m. and the seminar will run from 8:30 a.m. to 5:00 p.m. each day.

Your Investment will cater for; Presentation, Facilitators fees, A Take Away Workbook, All Training Materials (videos & manuals), Certificate of participation, Sumptuous Meals, Photography & Refreshments.

(Travel & Accommodation is self-sponsored. However, upon request, we shall assist in hotel reservations.)

Sponsor Background
Delight Africa is one of East Africa’s most respected providers of professional seminars with a reputation for high-quality, convenient and practical business-skills training in every industry and sector.

As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That’s why our goal is the same today as it was 8 years ago – to provide the best choice in business skills training with maximum convenience to help you – our customer – achieve success!

Limited slots are available for this Event.

For information on participation, contact Catherine.

At your service,

Catherine Wanja,

Delight Africa Ltd,

Dev Towers – 4th Floor, Suite 4A

Biashara Street, CBD Nairobi

P.O. Box 12269 – 00100, Nairobi Kenya

Land line: +254 722 533 771 (or) +254 700 221 221

Fax : 020 222 54 39

WhatsApp : +254 729 236 920
*‘**Promoting Professionalism in Corporate Training**’*

NITA Approved Trainers – No. TRN/1383

To unsubscribe, please send STOP
Kindly feel free forwarding to your colleagues and friends.

Virus-free. www.avast.com

Highlights of KQG May 2018 Meeting.

Some lovely visitors, new members, a lovely show and tell and an informative talk.

KQG Meeting was fun like always.


KQG members elected 2018-19 Executive Committee and members for Standing Committees at the monthly meeting/ AGM.

It was lovely to see a few visitors from our Quilt Show joining us for the meeting and who later became members of Kenya Quilt Guild.

Not to miss and the most awaited event at our meeting is the “Show and Tell” and what an incredible Show and Tell it truly was.

Looking forward to a great year ahead.

Happy quilting !!!!


Happy International Quilting Day

Kenya is so lucky to have the International Quilting day falling in our Quilt Show. Please make it a point to visit the show today at Nairobi National Museum.

Take photos/selfies while you are there or with your quilt and send it to us with a small message. We will make a nice collage and post it here soon.

HAPPY SEWING!!!

Welcome to the Kenya Quilt Guild!

Find us based in Nairobi, Kenya, happily quilting away. If you're around, look us up. We're always happy to make new quilting friends!
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